top of page

FAQ

Frequently Asked Questions

What materials do you use?

I use precious metals such as sterling silver and gold, along with a mix of natural and synthetic gemstones. Each piece is crafted with attention to quality and originality.

Where is your jewelry made?

All pieces are handcrafted in Vancouver, Canada.

Are your pieces hypoallergenic?

While my pieces are nickel-free, they are made from silver alloys, which may not be considered hypoallergenic for everyone with sensitive skin.

Do you offer custom sizing?

Some items are available in custom sizes, while others are one-of-a-kind and sold as-is. If sizing options are available, they will be listed on the product page.

Will my jewelry tarnish?

Yes. Like all precious metals, silver and gold can tarnish over time, especially when exposed to moisture, chemicals, or chlorine pools. This is a natural process and can be reversed with proper care.

How should I clean my jewelry?

Use mild soap, warm water, and a soft-bristled brush to remove dirt or buildup. For minor surface marks, a polishing cloth can be added to your order. For deeper scratches, a professional polish is recommended.

How do I place an order?

Just add the item(s) to your cart and follow the checkout process to enter your payment and shipping details.

Do you accept custom design requests?

Yes — I welcome custom requests. However, I do not reproduce designs from other brands or artists.

Can I change or cancel my order?

Yes — as long as your order hasn’t shipped, you’re free to modify or cancel. Once it has been dropped off at the post office, you will need to accept delivery or return the item for a partial refund.

Do you restock sold-out items?

Some pieces may be restocked, while others are one of a kind. If you see an out-of-stock item you’re interested in, feel free to place an order — most can be made to order and will ship within 3–5 business days.

Do you offer gift packaging?

Yes — gift packaging is available upon request. Orders are shipped in plain packaging with no logos or business names on the exterior.

bottom of page